Terms and Conditions

The terms and conditions below apply for reservations made by an individual and group unless a special agreement has been made. By making a reservation, you accept all the terms and conditions outlined hereunder.

BOOKING AND CONFIRMATION
When reserving a room your name, address, arrival- and departure time and method of payment are required. A room reservation is binding once it has been confirmed verbally or in writing and you have received a reservation confirmation number. 

CHECK IN / OUT TIME
Check-in is at 14:00. Guests that arrive early may store their luggage until their room is ready. A request must be made if guests require early check-in, subject to availability. Check-out is at 12 pm. Late check-out between 12 pm to 6 pm will require 50% charge of the room rate. Check-out after 6 pm will require a full day room rate.

CANCELLATION AND NO ARRIVAL
Our standard cancellation policy requires cancellations or changes to be advised to us seven (7) days prior to arrival. In case you fail to arrive without canceling your reservation, the hotel is entitled to charge full payment including taxes and possible additional services per room to your credit card.

GROUP RESERVATIONS
Different terms and conditions apply for group reservations, as stated in the group accommodation proposal and/or agreement (if applicable). This policy also applies to a travel agent via their system.

PAYMENT
In case the reservation has not been paid in advance it should be settled upon arrival at the hotel by cash, bank transfer or credit card. When reserving a room the hotel is entitled to approve and charge international credit cards. A reservation fee may be charged to the credit card as a prepayment. This will be deducted from the final bill. If the hotel has not made an approval for prepayment from your credit card, the hotel is entitled to require a deposit for additional services. The amount of deposit sum would be around 1.500.000 IDR and 2.000.000 IDR. Yama Balian accepts the most common credit/debit cards. The hotel is not obliged to accept foreign currency, vouchers, cheques or credit/debit cards unless the hotel has volunteered to do so. During high demand periods, special events and group bookings, different payment policies that require pre-payment may apply. The payment policy will be confirmed at time of reservation. If the payment policy does not adhere, the reservation may be canceled. All transactions are processed in Indonesian Rupiah. The Hotel does not consider differences due to currency exchange rates or fees imposed by your bank to accept IDR.

RATES

All rates are quoted in IDR (Indonesian Rupiah) and are per room per night inclusive of 5% service charge and 10% VAT. Rates that have been quoted are not confirmed until a valid confirmation email has been received by us, therefore subject to change. We reserve the right to amend rates that have been established at incorrect rates due to human or distribution errors.

RIGHT OF ENTRY

In the event that the Hotel has a legitimate cause for concern or if the guest has not been seen nor been able to be contacted over some time, the room may be entered by a hotel representative to ensure the safety and comfort for all guests is in order.

ROOM DAMAGE
The guest who registers at check-in will be held accountable for any damage to the room and contents during the stay dates. The registered guest will be liable for damages caused, including those by third parties visiting the room, which will result in forfeiting any deposits, pre-payments and also may be subject to additional charges depending on the damage. We reserve the right to process any charges in addition to accommodation to the presented credit card supplied at check-in.

SMOKING POLICY
Smoking inside the room is not permitted. Smoking is allowed in the communal areas and in the terrace area with the doors closed to prevent smoke from entering the room.

RESPONSIBILITY ON YOUR VALUABLES
Your valuables can be stored in a safety deposit box in your room or the hotel can store your valuables upon request. The hotel is not responsible for valuables stored in a safety deposit box in your room.